IT Service

Question: Do I have to be there to sign for the package? Answer Shipments to the following states that contain tobacco must ship signature required: Delaware, California, South Dakota. All "Sign...

Question: Why do we require proof of alternate shipping when other companies do not? Answer All first-time orders must ship to the billing address of the card used to pay for the order.  However...

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When calculating delivery times, holidays and weekends should NOT be included. Business days are considered Monday - Friday. Our standard shipper is UPS and USPS. The standard delivery service is "...

What is the Famous Cigars Loyalty Program?The Famous Cigars Burn + Earn Loyalty Program (hereafter, the “Program”) is our way of thanking and rewarding our loyal customers for their continued purch...

User Eligibility: You must be at least twenty-one (21) years of age to use this website and purchase products. Order Fulfillment: We strive to fulfill all orders; however, due to product scarcit...

Your feedback is important to us, and we'd like to hear from you. If you have comments or suggestions that can help us improve your experience while visiting our website, you can share your thought...

Question: Why do I need to verify my 1st time order over $200.00? Answer As part of our fraud prevention process, we require that all first-time orders are verbally verified by the customer to m...

ECONOMY Service is NOT available for Alaska or Puerto Rico. We apologize for the inconvenience.   If you live in Alaska or Puerto Rico you are defaulted to the "Deluxe 2 Day Service". However, UPS ...

Famous Cigars' Refer-a-Friend program allows you to earn rewards while introducing your friends to the world of premium cigars. It's a win-win situation!Here's how it works: Share your unique refe...