IT Service

Share Your Thoughts & Earn Rewards! You can share your thoughts on any item we carry in two ways! Either give your star rating (as explained above), then click the provided link, or click the "Writ...

Share your thoughts on your favorite cigars! When viewing a specific cigar box or bundle page, you'll find a "Customer Ratings" section below the description. Click the star of your choice (1-5 sta...

If you would like to return merchandise, the merchandise must have been purchased within the last 30 days AND you must obtain an RMA# (Return Merchandise Authorization) from Famous Smoke Shop. You ...

Cigars Return Policy Returns for 15 Cigars or More For cigars purchased in a box, bundle, or sampler of 15 or more, we allow a 2-stick allowance—meaning you may keep up to 2 cigars while returning ...

About Sales Tax: Items sold by Famous Smoke Shop and Cigar Monster that are shipped to locations in the United States (including territories) may be subject to state and local sales taxes. States w...

Key codes are used to make sure your order contains exactly what we have advertised in the publication you are responding to (i.e.: E-mail announcement, catalog, flyer, etc.) If you are ordering fr...

If you purchased or received a gift card before March 1st 2025, please contact us to receive your updated gift card code. It's the thoughtful gift that you don't have to think about! Available in d...

  Gift cards and most major credit cards are accepted (Visa, MasterCard, American Express, Discover, Optima). For YOUR security, you MUST enter the CVV/CCV code when using a NEW credit card. The C...

The "QTY" (quantity) box is where you enter the number of items you want to purchase. If you would like to order 2 of an item, then enter "2," and so on. If the item is listed as "Backorderable," t...

This is where all the items you chose for purchase are held, until you Check Out. There is no obligation! You may add or subtract items, as you wish. If you leave items in your cart, and do not pla...