If you would like to return merchandise, the merchandise must have been purchased within the last 30 days AND you must obtain an RMA# (Return Merchandise Authorization) from Famous Cigars. You may do so in one of 2 ways:
- You may email us at returns@famous-smoke.com. You MUST include your order number, the item you are returning, and the reason you are returning the merchandise.
- You may call Customer Service at 1-800-564-2486. Available: Monday through Friday, 8:00 am to 8:00 pm (EST); Saturday, 8:30 am to 7:00 pm (EST); and Sunday, 9:00 am to 5:00 pm (EST), and speak to a Customer Service Representative.
Notice: No returns will be accepted without prior authorization.
IMPORTANT: Please DO NOT return any cut or partially smoked cigars. Cigars believed to be unsmokable or defective must still be in a condition to be sent back to the manufacturer. If returns are received in less than adequate condition, or Returns Department reserves the right to refuse the package and/or deny or pro-rate your credit accordingly.
Packaging Your Returned Merchandise
- Please pack the cigars securely in a clean, odor-free carton suitable for shipping.
- Enclose your original invoice in the carton, if possible.
- Prominently display the RMA# on the OUTSIDE of the package and address the package to:
Famous Smoke Shop-PA, Inc.
90 Mort Drive
Easton, PA 18040
Attention: Returns
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