IT Service

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When calculating delivery times, holidays and weekends should NOT be included. Business days are considered Monday - Friday. Our standard shipper is UPS and USPS. The standard delivery service is "...

What is the Famous Smoke Shop Loyalty Program? The Famous Smoke Shop Burn + Earn Loyalty Program (hereafter, the “Program”) is our way of thanking and rewarding our loyal customers for their contin...

User Eligibility: You must be at least twenty-one (21) years of age to use this website and purchase products. Order Fulfillment: We strive to fulfill all orders; however, due to product scarcit...

Your feedback is important to us, and we'd like to hear from you. If you have comments or suggestions that can help us improve your experience while visiting our website, you can share your thought...

Question: Why do I need to verify my 1st time order over $200.00? Answer As part of our fraud prevention process, we require that all first-time orders are verbally verified by the customer to m...

ECONOMY Service is NOT available for Alaska or Puerto Rico. We apologize for the inconvenience.   If you live in Alaska or Puerto Rico you are defaulted to the "Deluxe 2 Day Service". However, UPS ...

Famous Smoke Shop's Refer-a-Friend program allows you to earn rewards while introducing your friends to the world of premium cigars. It's a win-win situation! Here's how it works: Share your uniqu...

What is a Privacy Policy? A privacy policy is a statement or legal document that discloses how a website, app, or service collects, uses, and shares your personal information. It should be clear, c...

If your only shipping option is a PO Box, or if you are in the military, or located in a US Territory, you must choose Priority Mail as your shipping service.