
IT Service
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Articles
Recent activity by IT Service-
Excise Taxes
As you may know, certain states have recently begun to impose excise taxes on tobacco products sold by online retailers. Famous Smoke Shop collects excise taxes on purchases where state law require...
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What are the retail store hours?
Question: What are the retail store hours? Answer Monday – 10am to 7pm Tuesday - 10am to 7pm Wednesday- 10am to 7pm Thursday - 10am to 7pm Friday - 10am to 7pm Saturday - 10am to 7pm Sunday - 10...
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What are the call center hours?
Question: What are the call center hours? Answer Phone Sales Sunday 10:00am to 5:00pm Saturday 10:00am to 7:00pm Monday – Friday 8:00am to 9:00pm July 4, Friday July 4 – 8:00am to 5:00pm Labor D...
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Restricted Coupon Brands
Since 1939, Famous Smoke Shop has built lasting relationships with our vendor partners to bring you the best prices and deals on cigars and accessories. However, to uphold the high quality you expe...
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Shipping Rates
Super Saver (3-10 Business Days) 7.99 Ground (2-7 Business Days) 11.99 UPS Ground (2-7 Business Days) 13.99 Small Humidor (Ground 3-10 Business Days) 14.99 AK/PR Standard (5-14 Business ...
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Shipping Restrictions by State
Arizona (AZ) Restrictions on loose tobacco and small cigars California (CA) Signature required for all tobacco shipments Prop 65 compliance required Connecticut (CT) Restrictions on l...
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Gift Cards
If you purchased or received a gift card before March 1st 2025, please contact us to receive your updated gift card code. It's the thoughtful gift that you don't have to think about! Available in d...
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Return Policy Guidelines
Cigars Return Policy Returns for 15 Cigars or More For cigars purchased in a box, bundle, or sampler of 15 or more, we allow a 2-stick allowance—meaning you may keep up to 2 cigars while returning ...
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Payment Methods
Gift cards and most major credit cards are accepted (Visa, MasterCard, American Express, Discover, Optima). For YOUR security, you MUST enter the CVV/CCV code when using a NEW credit card. The C...
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Contact Us
Your feedback is important to us, and we'd like to hear from you. If you have comments or suggestions that can help us improve your experience while visiting our website, you can share your thought...